About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
As a Sales Representative with Estonian working at home in Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Your role as a Sales Representative will involve generating new business, contacting existing customers, and using a consultative approach to provide tailored solutions that meet the clients’ unique needs, while executing sales strategies to achieve the targets through both outbound and inbound sales calls.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
Youll report to Sales Director. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll:
- Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention.
- Getting through to the decision maker by utilizing Influencers and Users to help close the business.
- Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.
- To respond to incoming calls/emails and ensure the delivery of outstanding customer experience.
- Identify the customer’s shipping profile to secure their business or alternatively, refer the lead to the appropriate channel.
- Ideally, a proven track record of sales success, preferably in a B2B environment
- Excellent communication and interpersonal skills
- Demonstrated proficiency in sales negotiation and closing techniques.
- Adopt a well-rounded approach that includes cold calling, relationship building, sales process and appointment setting.
- Goal-oriented with a strong focus on achieving targets and contributing to business growth.
- Proficiency in Estonian (C1 minimum level) and communicative English (B1 minimum level).
What You Can Expect
- Base salary of 11,000 PLN gross, plus bonus opportunities
- A culture of learning, growth, and continuous improvement
- A healthy benefits package which includes (to name a few):
- Private Luxmed medical care including dental care and eye care plan (glasses reimbursement)
- Multisport Card
- Fully remote work mode
- Additional days of annual leave
- PPK Plan
- Employee Referral Program
- VISA and Work Permit reimbursement if needed
- 1000s of career development opportunities include language course partial reimbursement program as well as tuition program for sales courses and studies