Customer service specialist in the automotive industry with German

Concentrix śląskie / Katowice 2025-08-29

Miejsce pracy: Katowice

Job description:

Respond promptly and professionally to customer inquiries via phone, chat, and email
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
Collaborate with colleagues to enhance the overall customer experience
Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers
Exhibit warmth and enthusiasm in every customer interaction
Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively

Requirements:

1+ years of experience in a call center or customer service role, preferably in the automotive industry
Strong communication skills, with a minimum C1 level in German and B2 level in English
Ability to remain calm and tactful when dealing with customers
Strong attention to detail and organizational skills
Excellent problem-solving skills and a creative, solution-oriented mindset
Willingness to learn and adapt to new technologies and processes

Optional:

Experience with other luxury Brands and Customers Relationship Management Systems (CRM)

We offer:

Remote work from home
Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
Team-building events
Fully paid training to prepare you for direct contact with customers
Team leader support at every stage of cooperation
Stable full-time employment based on an employment contract

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

APLIKUJ TERAZ

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